get the things you ordered. That's why we take this with the utmost seriousness.
We generally make sure to process your order within 2 days max. But sometimes we're out of stock, and it might take a bit longer. But don't worry, we'll always let you know in advance.
USA 3-5 business days
Canada 5-10 business days
World 10-20 business days
If you're unhappy with what you've ordered, then we'd be happy to take it off your hands or replace it, provided you contact us within a week of receiving the product.
1. Write to us at email@example.com to let us know what you're unhappy with.
2. Wait for our response. We make sure to reply within 24 business hours. We'll provide instructions for the returns procedure.
Customs, Duties, Taxes:
All applicable customs and import duties, fees, taxes are the responsibility of the customer.
We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Crooks & Castles.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.